Terms of service

• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to your payment.
• Plans renew every month until you cancel. Prices are on our pricing page; sales tax or VAT is added at checkout where it applies.
• Each step shows its credit cost before you start it. Credits are taken when a step starts and given back if it fails. Plan credits are added each month and don't roll over; pack credits don't expire. Credits have no cash value and can't be transferred.
• You can upgrade your plan at any time: you pay the prorated difference for the rest of the current billing period and get the same share of the new plan's monthly credits right away. A downgrade takes effect at your next renewal; until then you keep your current plan and its credits.
• You can get a full refund within 14 days of any payment; see our refund policy. The credits from a refunded or reversed payment are removed from your balance. If that takes your balance below zero, new generations pause until it is back at zero or above; the content you have created stays yours.
• We may change prices or credit costs; changes to a plan's price apply from your next renewal after we email you.

• You must be at least 18 and use KezAI Studio for business.
• Keep your password safe. You are responsible for what happens in your workspace, including the members you invite.
• Give us a working email address; we use it for account and service messages.

When you add a brand, you confirm that you may have its website read for this purpose: it is your own website, or the business it belongs to has asked you to create content for it.

• Our crawler identifies itself as KezAIStudioBot, follows robots.txt and reads a limited number of public pages (details). It never works around a block.
• If the site blocks it, we may list the site's public page addresses from a search index so your articles can link to them; no page content is fetched that way and addresses that robots.txt disallows are left out. You then fill in the brand details yourself.
• Don't add websites you have no business reason to read, and don't ask us to scan sites of competitors or third parties as your brand.

• KezAI Studio itself (the software, its design and our brand) belongs to us. These terms let you use it; they don't give you any rights in it.
• You keep the rights to the material you put in (brand details, examples, instructions, feedback). You give us the permission we need to store and process it to run the service for you.
• Topics, briefs, articles and images we generate for you are yours to use, to the extent the law and the AI providers' terms allow. Similar text may be generated for others.
• AI output can contain mistakes, including statements about your clients that aren't true. KezAI Studio flags claims it can't match to the brand's information, but it can't catch everything. Review every text and image before you publish it; you are responsible for what you publish.
• KezAI Studio writes marketing content. It isn't legal, medical, financial or other professional advice; have a qualified person check anything on those topics before you use it.
• You are responsible for the instructions, examples and feedback you give us. Don't put in material you have no right to use, or personal data that your clients' customers haven't agreed to share.
• If you believe content made with KezAI Studio infringes your rights, email support@kezaistudio.com with the content, where you found it and the right concerned. We review every notice and may remove content or suspend access.

• A review link shows a fixed version of a brief or article to anyone who has the link. Share it only with the people meant to see it; you can revoke it at any time.
• If you connect a WordPress site, you confirm you may publish to it. We only create and update drafts there; publishing is your step in WordPress. You can remove the connection at any time.

Don't use KezAI Studio to:

• create unlawful content, or content that helps someone commit a crime or cause harm;
• create sexual content involving a real person without their consent, any sexual content involving minors, or deepfakes;
• create images of a real, identifiable person, or use anyone's name, face or likeness, without their permission;
• create hateful, harassing, threatening or defamatory content, or content that infringes someone else's rights;
• reveal someone's private or identifying information without their consent (doxxing);
• create spam or fake reviews, impersonate a person or business, or mislead readers about who wrote something;
• create or spread malware, or attack, probe, overload, scrape or reverse engineer the service, or get around its limits;
• get around the safeguards of KezAI Studio or of the AI providers we use (Anthropic, Google, OpenAI), for example with instructions written to make a model ignore its rules, or break those providers' usage policies.

We may review content to enforce these rules, refuse or stop a generation, remove content, and suspend a workspace or close an account that breaks them.

You can stop using KezAI Studio at any time and ask us to close your account at support@kezaistudio.com. We can end your access with 30 days' notice, or straight away for a serious or repeated breach, fraud, non-payment or a security risk. Before an account closes you can download your articles (Markdown, HTML, Word).

The service is provided "as is", without warranties of availability, accuracy or fitness for a purpose. To the extent the law allows, we aren't liable for indirect or consequential loss, lost profits or lost data, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that the law doesn't allow to be limited.

We may update these terms; we change the date above and email you about material changes before they apply. These terms are governed by the laws of Türkiye, and the courts of İstanbul are competent, unless the law where you live gives you rights that can't be waived. Questions: support@kezaistudio.com.