Refund policy

You can ask for a full refund of any payment within 14 days of the day it was made. This applies to the first payment of a plan, to each monthly renewal and to credit packs. You don't need to give a reason.

• Email support@kezaistudio.com from the address you signed up with, and tell us which payment it is (the date or the invoice number is enough).
• Or contact Paddle directly through the link in your receipt email or at paddle.net.

Paddle sends the money back to the card or account you paid with.

The credits that came with a refunded payment are removed from your workspace's balance. If you have already used some of them, your balance can go below zero; new steps can't be started until it is back above zero, and everything you already created stays yours. The same applies when a payment is reversed by your bank (a chargeback).

A refund doesn't cancel your plan by itself. To stop future renewals, cancel the plan from the billing page at any time, or ask us to; it then runs to the end of the period you paid for and isn't renewed.

KezAI Studio is operated by Alperen KEZAY. Questions about this policy: support@kezaistudio.com.